Privacy Policy

Essential Information

Crystalika acting as data controller for the processing of your Personal Data will depend on how you interact with the Website where you are located and on the entity that have a relationship with you, as the case may be. The relevant Crystalika entities are referred to as "Crystalika", "Our", "We" or "Us" in this Privacy Policy.
For any general queries you may contact Us at: feedback@crystalika.com

What does this Privacy Policy cover?

This Privacy Policy generally describes, inter alia, the Personal Data We may collect from you, the processing of such Personal Data and your rights in relation thereto.

Information We may collect from you

The term Personal Data refers to the data you provide to Us through the Website and may vary depending on the type of relationship you have with Us. Personal Data include:

Browsing data
The information systems and software procedures used to operate the Website acquire personal data as part of their standard functioning. The transmission of such data is an inherent feature of Internet communication protocols. This data category includes, among other things, the IP addresses and/or the domain names of the computers and terminal equipment used by any user, the location of the devices, the URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.) and other parameters related to the users' operating system and computer environment.

Registration profile
If you decide to create an account on the Website, you may be required to provide Us your Personal Data such as name, username and e-mail address with the submission of the registration form. You may also include additional Personal Data in your profile settings such as surname, address, billing information, Paypal account, social networks or your company information.
If you decide to create an account through your existing profile in a social network (e.g., Facebook), you may be required to share Personal Data such as information of your public profile, (including name, surname and image) and e-mail address.

Financial information and billing details
If you purchase or subscribe any of Our products and/or services, you will also be required to provide Us Personal Data related to payments and billing, including name, surname, address, zip code, telephone number, e-mail address, billing address, as well as credit card details, or Paypal account or bank details. We do not store credit card details or PayPal account or bank details. Upon the completion of the purchase or subscription of Our products and/or services, We collect transaction details from the payment gateway provider only.

Details under the "Contact Us" section
When you contact Us through the Website, you may be required to provide Us your Personal Data such as name, e-mail address and, at your own discretion, other information you decide to share with Us, that We may collect from you.

Cookies
We use cookies and similar technologies or tools to collect information about your activities on the Website, including to use social media features or services on the Website which may enable you to connect with Our social media page or share any promotional activities with your friends and social networks. Detailed information on the cookies We use and the purpose for which We use them are set out in Our Cookie Policy.
The submission of your Personal Data is not mandatory. Any refusal to provide the consent will not have any effect other than Our inability to provide you the products and/or services. In such a situation, We shall not be liable for any losses, liabilities and damages whatsoever and howsoever arising thereof.
At any time, you have the right to withdraw your consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before the withdrawal.

Information We may share and data recipients

Your Personal Data is processed by Us and, if necessary or functional to fulfill the purposes indicated above, your Personal Data may be processed by third parties that may be appointed by Us as data processors.

The categories of recipients to whom your Personal Data may be disclosed are the following:
third parties such as (i) IT providers; (ii) financial institutions or payment gateway providers in connection with the processing of financial and payment information; (iii) marketing agencies to carry out marketing campaigns, surveys and promotions; (iv) legal, accounting, tax, labour consultants and other professionals; (v) public entities and authorities, exclusively for the purpose of fulfilling legal and regulatory obligation.

Retention of your Personal Data

Data is retained as long as necessary for the performance of the services provided on the Website and to comply with legal obligations (including, auditing or taxation purposes), to meet regulatory requirements, resolve disputes, maintain security, and/or to prevent frauds and abuse.
In relation to the Personal Data of your profile, We will retain the same as long as your account with Us is still active. If you choose to close the account or if your account is closed, We will delete your Personal Data and information within thirty (30) days. This is without prejudice to Our right to retain the information (such as username and transaction details) to comply with legal obligations, prevent frauds and protect its legal interest.

Security

We treat the security for all information submitted or provided by you to Us seriously and is of importance to Us. We will take reasonable steps to protect or secure this data, including your Personal Data. Accordingly, We may require Our employees or third-party service providers to assist Us in implementing or applying appropriate securities measures (such as firewalls, penetration testing, and etc). You are also advised not to disclose and secure your own username and password.

Your Rights

You have the right to obtain from Us confirmation whether your Personal Data are being processed by Us, and, in said circumstances, you have the right to request access to and rectification or erasure of the same or restriction of processing, and to object to the processing at any time, as well as under certain circumstances the right to data portability. With respect to the data portability, you have the right to receive your Personal Data in a structured, commonly used and machine-readable format and to request the transmission of said data.
With respect to the right to object where the processing is based on Our legitimate interest, you can object to the processing at any time and We will cease processing your Personal Data unless we have a compelling legitimate reason to continue such processing or where the processing is needed for legal reasons. In addition, you can object to the processing of your Personal Data in the circumstance such as where We are processing the Personal Data for direct marketing purposes.
If you have subscribed to or opted-in to receive Our marketing communications you can opt-out at any time, free of charge, requesting that your Personal Data not be used for marketing purposes.
You may exercise any of the above rights by contacting Us at email feedback@crystalika.com.
You have the right to lodge a complaint with a supervisory authority.

Links to Third Party Website(s)

The Website or any products/services being rendered to you may contain links to other websites that are not operated by Us and whose privacy practices may differ from Us. If you click on a third-party link, you may be directed to the third-party website. Any submission of your Personal Data to any of those third-party websites will be governed by the relevant third-parties' privacy policies. We have no control and shall not assume any responsibilities whatsoever arising thereof and We strongly advise you to carefully read the privacy policies prior to the disclosing of any information.

Advertising

We may, from time to time, partner with a third party to display Our's or a third party's advertisement(s) on the Website or engage a third party to manage Our advertising on the Website. For more detailed information, please refer to Our Cookie Policy.

Mobile Website

We may provide Our products or services to you via our mobile website that is designed to be used on mobile computing devices. You may be required to log in to Our mobile website with your username and password in order to allow you to associate with the user account you have created on the Website. The processing of the Personal Data information therein will also be governed in accordance with this Privacy Policy and Our Cookie Policy.

Contact Us

If you: (i) have any questions, queries, inquiries or comments on this Privacy Policy; (ii) have any concerns about how We process your Personal Data; (iii) would like to opt out of direct marketing activities; (iv) would like Us to update information or preferences you have provided to Us; or (v) have any other issues relating to this Privacy Policy, you may also request a change via email feedback@crystalika.com.

Changes to this Privacy Policy

We will keep this Privacy Policy under regular review, and We may update this Privacy Policy from time to time. The updated version shall apply and supersede all previous versions. Hence, it is advisable that you check this Privacy Policy on a regular basis.
This document is prepared in English and may be subsequently translated into other languages. In the event of inconsistency between the English version and the translated version, the English version shall prevail.